Shipping policy
Every Seventeen Mirrors order is delivered with the same care, whether we bring it to you ourselves or send it by tracked courier. Delivery is $25 flat anywhere in Australia, and free on orders over $600.
How your mirror travels
How your mirror reaches you depends on where you are.
If you're in or around Melbourne, Brisbane or the Gold Coast, there's a good chance we'll deliver it ourselves. We'll be in touch to arrange a delivery window that suits you, and your mirror arrives with people who know exactly what's in the box.
Everywhere else in Australia, your mirror travels by tracked courier, packed upright and padded for the trip. You'll get tracking details once it's booked, so you can follow it to your door.
There's no postcode to check and no area to fall outside of. Add your mirror to the cart, and we'll sort the right delivery method for your address.
What delivery costs
$25 flat, any mirror, any size, anywhere in Australia. Free on orders over $600. No surprise freight charges at checkout, and no "price on application" for the big pieces. We currently deliver within Australia only.
How long it takes
In-stock mirrors are dispatched within 2 business days. Pre-order mirrors are estimated for August 2026, and we'll be in touch to arrange delivery as soon as stock lands.
If we're delivering around Melbourne, Brisbane or the Gold Coast ourselves, we'll agree a window with you directly. If your mirror is going by courier, here's roughly how long the courier leg takes once it's dispatched:
- Sydney and Adelaide: 1 to 2 business days
- Canberra: about 2 business days
- Hobart: about 3 business days
- Perth and Darwin: about 5 business days
- Regional Victoria, New South Wales, Queensland and South Australia: 2 to 4 business days
- Regional Western Australia, the Northern Territory and Tasmania: usually 5 to 7 business days, and sometimes a little more
These are courier estimates, not guarantees. Remote areas can run longer, and you'll always have tracking so you're never left guessing.
Orders with in-stock and pre-order mirrors
If your order has both an in-stock mirror and a pre-order mirror, one delivery charge covers both. We'll send the in-stock piece on the normal timeline and the pre-order piece when it lands, at no extra delivery cost. Prefer to have everything arrive together? Just let us know.
Getting your mirror inside
We bring your mirror to your front door or ground-floor entrance. We don't carry it inside or up stairs, so for the larger pieces please have a second set of hands ready to take it from there.
Checking your mirror on arrival
Unbox your mirror as soon as you reasonably can, and check both the packaging and the mirror itself. A dent or tear in the outer carton doesn't always mean the mirror inside is damaged, so have a proper look at the glass and frame before you report anything. If the mirror itself is marked, cracked or faulty, that's what our safe-arrival promise covers.
If it arrives damaged
Check your mirror when it's handed over, or as soon as you can after it arrives. In the rare case it's damaged, email hello@seventeenmirrors.com.au within 72 hours with your order number and photos of the damage and the packaging. We'll arrange a free replacement, and you don't need to send the damaged mirror back. Full details are on the Returns & Warranty page.
More questions? The FAQ covers delivery, sizing and pre-orders, or contact us directly.
Seventeen Mirrors, SEVENTEEN CO PTY LTD, ABN 76 688 814 431, hello@seventeenmirrors.com.au
Last updated: 19 July 2026