FAQs

Australia wide. Every mirror's checked before it leaves us and packed properly. Courier deliveries include tracking. Not sure about your address? Ask us and we'll confirm before you order.

Delivery is a flat $50 per order, for any mirror and any size, anywhere in Australia. When an offer includes free delivery, like our Extended Black Friday Sale, delivery is free and you'll see it at checkout.

No. We offer delivery only. Your mirror is dispatched from our Tullamarine warehouse.

Availability is shown for the size and finish you select on the product page. In-stock mirrors are dispatched within 2 business days. Delivery time depends on your address. If you need your mirror by a particular date, get in touch before you order.

Courier deliveries include tracking, which we'll send when your mirror is dispatched.

We deliver to your front door or ground floor entrance, not inside or up the stairs. The big pieces are heavy, so have a second set of hands ready to take yours from there.

Full dimensions in millimetres are on every product page. As a rough guide, a full length mirror wants 1700 mm of height or more. The larger arches suit a statement wall, and the smaller shapes suit entries and vanities. Our room-by-room sizing guide covers it in detail. Or email us a photo of your wall with rough measurements and we'll tell you what fits.

Framed mirrors come in Matte Black and Brushed Gold, with Antique Copper and White Satin on the Sienna and Cecelia. Frameless and LED mirrors are all glass, with a polished edge and no frame colour.

Each product page shows the mounting brackets on that mirror. Wall fixings must suit both the wall and the bracket; don't assume any supplied plugs suit every wall. Full length models with a safety top bracket can lean only when securely anchored. Sienna LED can hang on the wall or stand on the floor, anchored.

Three of them are made for it. The Sofia, Alessia and Luisa bevelled mirrors hang tall or wide on the same bracket: Sofia is 1200 x 700 mm one way and 700 x 1200 the other, Alessia is 900 x 700 or 700 x 900, and Luisa is 1200 x 800 or 800 x 1200. Every other mirror hangs the way it's shown. Full length models stay vertical; those with a safety top bracket can also lean when securely anchored. Sienna LED can hang on the wall or stand on the floor, anchored.

Use the mirror's mounting brackets with fixings suited to your wall and the bracket. If you're unsure what the wall can support, ask a qualified installer before drilling. Only models fitted with a safety top bracket may lean, and they must be securely anchored. Sienna LED can hang on the wall or stand on the floor, anchored. LED mirrors arrive with an Australian plug for a suitable existing power point. Use a licensed electrician for optional hardwiring or any new or moved power point. The step-by-step guide covers tools, placement and safe hanging.

Download the installation guide (PDF)

A large mirror needs secure installation with fixings suited to the wall and its brackets. Only models fitted with a safety top bracket may lean, and they must be anchored. Never leave a leaning mirror unsecured, and keep children and pets clear during installation. If you're unsure about the wall or restraint, ask a qualified installer. The installation guide covers the mounting options.

Each LED mirror arrives with an Australian plug for a suitable existing power point. If you need a new or moved power point, or prefer optional hardwiring, use a licensed electrician. If you hardwire, keep the electrician's invoice: you'll need it for a warranty claim on a hardwired mirror.

Yes, all of them, with one rule about where. Every mirror we sell, framed, frameless, bevelled and LED, is made for dry rooms and for a ventilated bathroom or ensuite, on a wall outside the shower screen. Keep any of them out of the shower itself. With an LED, keep it off the wall directly over a bath as well. LED mirrors plug into a standard power point, and if you'd rather the cord was gone, hardwiring is optional and that part's a licensed electrician's job.

A soft, damp cloth and a mild glass cleaner. Skip abrasive pads and harsh chemicals; they'll mark the glass and the finish. On LED mirrors, keep the cleaner away from the touch control.

Yes. Afterpay and PayPal Pay in 4 are both at checkout: four interest-free payments, and your mirror ships on the normal timeline.

All major credit and debit cards, plus Afterpay and PayPal. Every price is in Australian dollars and includes GST.

Yes. Checkout runs on Shopify with industry-standard encryption. We never see or store your card details.

Every mirror is 20% off, and your second mirror is 30% off. The highest-priced mirror in your order takes the 20%, and up to four more mirrors in the same order take 30%. In an order of six or more mirrors, the four lowest-priced take 30% off and the rest take 20% off. It all applies automatically at checkout, and discount codes don't combine with the sale. In the cart you may see a special price on one Sienna 1700 x 610 Antique Copper added to an order with another mirror. With one other mirror, you get both offers. With more mirrors in the order, the special price and the 30% off can't both apply, so checkout gives you whichever saves you more, and the 20% still applies. Delivery is free Australia-wide.

If anything is not right when it arrives, tell us within 72 hours and we sort it. The detail is on Returns and Warranty.

Every mirror carries a 2 year warranty from the day it's delivered, covering manufacturing faults in the glass, frame, LED electrics and mounting hardware. The full terms are on the Returns & Warranty page.

We don't offer change-of-mind returns, because moving a large piece of glass across the country twice isn't practical for anyone. We'd rather get the choice right the first time: check the dimensions on the product page and ask us anything before you order. Your Australian Consumer Law rights always apply.

Yes. We work with interior designers, stylists, builders and homewares retailers, Australia wide. The details live on the Trade page.