Shipping & Delivery
Glass is our trade, and we've built our delivery around it. Getting your mirror safely to your door, anywhere in Australia, is ours to worry about, not yours.
Where we deliver
Australia wide. Every mirror leaves us padded and corner-protected. Courier deliveries include tracking, and every mirror travels with the same care wherever you are.
What delivery costs
Delivery is a flat $50 per order, for any mirror and any size, anywhere in Australia. When an offer includes free delivery, like our Extended Black Friday Sale, delivery is free and you'll see it at checkout. No surprise freight charges, and no "price on application" for the big pieces.
How it works
Check availability for your selected size and finish on the product page. In-stock mirrors are dispatched within 2 business days. Delivery time depends on your address.
Your mirror arrives padded and upright at your front door or ground-floor entrance. It isn't carried inside or up stairs, so for the larger pieces have a second set of hands ready to take yours from there.
Can't unbox straight away? Tell us when you order and we'll note your planned unboxing date.
How we protect your mirror
Mirrors are demanding to move, so we treat every one like the piece you'll look at for years: checked before it leaves us, packed to a strict standard, padded and corner-protected, and kept upright for delivery.
Installing your mirror
Check your mirror's mounting drawing and choose fixings suited to the wall and bracket. Any supplied plugs must also suit your wall. Models fitted with a safety top bracket may lean only when securely anchored. Sienna LED can hang on the wall or stand on the floor, anchored. If you're unsure about the wall or fixings, ask a qualified installer. LED mirrors plug into a standard power point, with an Australian plug already fitted. Prefer the cord gone? Hardwiring is the optional route, and that job belongs to a licensed electrician.
Download the installation guide (PDF)
Returns and warranty
Every mirror carries a 2 year warranty from the day it's delivered. The full detail on returns and warranty lives on the Returns & Warranty page.
More questions? The FAQ covers delivery, sizing and installation, or contact us directly.