Privacy policy

Seventeen Mirrors (SEVENTEEN CO PTY LTD, ABN 76 688 814 431) respects your privacy. This policy explains what personal information we collect when you shop with us or use seventeenmirrors.com.au, how we use it, and the choices you have. We handle personal information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

What we collect

Depending on how you interact with us, we may collect:

  • Contact details: your name, email address, phone number and delivery address
  • Order and payment details: what you bought, your transactions and payment confirmations (payments are processed securely by our payment providers; we never see or store your full card number)
  • Messages: emails, forms and chat messages you send us, including warranty claims and delivery notes
  • Device and usage information: IP address, browser type and pages visited, collected through cookies and similar tools

How we collect it

Directly from you when you order, contact us, sign up to our emails or send a trade enquiry; automatically through cookies and analytics when you browse; and from the services that help us run the store, such as Shopify, payment providers and email tools.

How we use it

We use personal information to process and deliver your order (including contacting you to arrange delivery or to send you tracking), provide customer service and handle warranty claims, send receipts and order updates, send marketing emails if you've opted in (unsubscribe any time), improve the site and our range, prevent fraud, and meet our legal obligations, including tax and consumer law record keeping.

Who we share it with

We share personal information only where it's needed to run the business and get your order to you:

  • Our ecommerce platform, Shopify, which hosts our website and checkout and provides our store analytics
  • Payment providers, including Shopify Payments, PayPal and Afterpay, to process your payment securely
  • Delivery carriers: when your order is sent by courier, we share your name, delivery address and phone number with our carrier (currently Allied Express) so they can deliver your mirror and keep you updated on its progress. When we make the delivery ourselves, your details stay with us and are not shared with a carrier
  • Our email platform, Klaviyo, to send order updates and, if you've opted in, marketing emails
  • Analytics and advertising partners, such as Google and Meta, to understand how the site is used and to measure our advertising
  • Our reviews platform, Okendo, to collect and publish verified customer reviews
  • Our professional advisers, and anyone we're required to share with by law

We never sell your personal information.

Some of these providers, including Shopify, store information on servers outside Australia. Where that happens, we take reasonable steps to keep your information protected.

Cookies

Cookies keep your cart working, remember your preferences and help us understand how the site is used. You can manage or block cookies in your browser settings, though parts of the site, like the cart, may not work without them.

Marketing

We only send marketing emails if you've signed up, and every email includes an unsubscribe link. Unsubscribing doesn't affect order and delivery emails, which we still need to send you. If you opt in to text messages, we use your mobile number only to send the messages you signed up for, and you can opt out at any time by replying STOP or using the opt-out link in the message.

Security and retention

We take reasonable steps to protect personal information from misuse, loss and unauthorised access, and we keep it only as long as we need it: to fulfil your order, support your 2-year warranty, and meet legal and tax record-keeping requirements.

Access, correction and complaints

You can ask us at any time what personal information we hold about you, ask us to correct it, or ask us to delete what we no longer need. Email hello@seventeenmirrors.com.au and we'll respond promptly. If you're not happy with how we've handled a privacy concern, you can complain to the Office of the Australian Information Commissioner at oaic.gov.au.

Changes to this policy

We may update this policy from time to time, and the current version always lives on this page.

Seventeen Mirrors, SEVENTEEN CO PTY LTD, ABN 76 688 814 431, hello@seventeenmirrors.com.au

Last updated: 20 July 2026