How we deliver: glass, care, and the trip to your door
Glass is our trade, and the trip to your door is the part of it we plan hardest. Every mirror is checked before it leaves us and packed properly for delivery. Here's how it works, and what to expect on the day.
How your mirror travels
Every mirror is checked before it leaves us, then packed padded, corner-protected and upright, in cartons made for glass, not for general freight. For courier deliveries anywhere in Australia, we'll send tracking when your mirror is dispatched.
If you're in or around Melbourne, there's a good chance we deliver it ourselves. When we do, we arrange a window with you directly, so your mirror arrives when you're actually home rather than when a run sheet says so.
What it costs
Delivery is on us: any mirror, any size, anywhere in Australia. No freight calculator surprises at checkout, and no price on application for the big pieces. The fine print lives on the Shipping & Delivery page.
Getting it inside
Delivery is to your front door or ground-floor entrance. The large pieces are heavy and genuinely a two-person move, so have a second set of hands ready for the stairs and the final placement. We'd rather say that here than have you discover it solo in a doorway.
Once it's home
Two habits keep a mirror perfect for years. Anchor it: mirrors with the top bracket lean against the wall and fix to it with that bracket, using fixings suited to your wall. The installation guide covers the mounting options. Sienna LED stands on its removable legs and fixes to the wall with its top bracket. Felicia LED and Allira LED have no top bracket or legs, but they're light enough to lean; we recommend a wall hook if you have children or pets. Clean it gently: a soft damp cloth and mild glass cleaner, never abrasives, which can mark the glass and the finish.
Every mirror carries a 2 year warranty from delivery, and your Australian Consumer Law rights always apply. If you ever need us after your mirror arrives, the Returns & Warranty page has the whole process in plain English.
The full delivery detail lives on the Shipping & Delivery page. Or just start browsing the range, knowing the trip to your door is the part we've already worried about for you.